You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.

Sally's Cop Shop

Return Policy

Customer Service and orders by phone 8am-5pm est Mon-Fri.

Retail Store hours 9am-8pm est. mon-thurs, 9am-7pm Fri, 10am-5pm Sat, Closed- Sunday

PURCHASING POLICY

Sales to Authorized or Law Enforcement Personnel Only
Sallyscopshop.com does not sell products for purchase to non-authorized or non-law enforcement professionals. For your protection and the protection of our law enforcement community, all orders must show proof of law enforcement employment.

In addition, all products which contain any law enforcement logo, including patches, raid apparel and hats, polo shirts, etc. “ORDERS WITH AGENCY SPECIFIC MERCHANDISE SHOULD BE SHIPPED TO OFFICIAL GOVERNMENT ADDRESSES. IN ADDITION, PLEASE USE YOUR GOVERNMENT EMAIL ADDRESS WHEN ORDERING AND WE WILL EMAIL THE ORDER CONFIRMATION TO THAT EMAIL ADDRESS. ALL EMAIL ADDRESSES ARE KEPT CONFIDENTIAL AND WE DO NOT SEND SOLICITING EMAILS.” Information provided to us regarding your employment is strictly private and is not stored on our storefront web server.

Sale of Products to Children
Sallyscopshop.com does not sell products for purchase by children. If you are under 18, you may use Sallyscopshop.com only with involvement of a parent or guardian and any items ordered must comply with with our ordering rules indicated above.

Conditions of Use, Notices, and Revisions
For further information about your privacy and our privacy policy, refer to our Privacy Statement.

RETURNS/EXCHANGES

Sally’s Cop Shop is committed to your satisfaction. We will gladly refund or replace any defective item and most non-defective items and ship out again at no additional charge. All Exchanges must have an approval given when you call our Shipping Department to confirm your return. Please be sure to clearly mark that this is a return on the outside of the package being returned as well.

In order to receive an approval for a return, you should call Sally’s Cop Shop at 1-800-247-8753 (or locally from Brunswick, GA at 912-265-8303 ) or fill out our Returns form on the back of the receipt.

RETURNS
We will fully refund you for any non-clearance item in original condition less shipping charges (shipping is not included). You must contact us within 7 days. We are sorry, but we cannot accept any returns on items customized with names or with agency logos or lettering.  We also do not accept returns for decorated 5.11 or Under Armour items.  Also all merchandise must have original tags attached.  Leather and clothing items cannot be worn or show any sign of wear.

EXCHANGES
We will exchange for you any non-clearance item (shipping is not included). You must contact us within 7 days. We are sorry, but we cannot accept any exchanges OR cancellations on items customized with names or locations or with agency logos or lettering.

If there is a Problem with Our Product. We stand by the high quality of our products. All defective products may be returned for a replacement (when available) at no charge (shipping included). If not available, we will give you a full refund. You must contact us within 7 days.

Items will be shipped UPS Ground unless otherwise specified when you contact us and are given an approval for your return.

CANCELLATIONS

We are sorry, but we cannot accept any exchanges OR cancellations on items customized with names or locations or with agency logos or lettering.

Orders must be cancelled within 24 hours. If your order is cancelled after it has been processed, we reserve the right to charge a 20% cancellation fee. The cancellation must be in writing and must contain your Name and your Order Number. Please fax your cancellation to us at 912-262-6074.

FULFILLMENT & SHIPPING [click here for PAYMENT INFO]

Christmas Shipping: all orders must be placed by 1pm EST on December 13th for ground packages, December 15th for 3 day service, December 17th for 2 day service and December 21st for next day service.

Orders will be processed within 24-72 working hours (except Custom Orders). Shipping/Fulfillment will take place after orders are processed which means that shipment MAY NOT for as long as 72 working hours from time the order is placed online. Orders placed Monday – Friday after 3pm, weekends or Federal holidays will be processed the next business day. Orders will be shipped within 24-72 hours after processing (except Custom Orders).

Please note that shipping time is not the same as “processing order time” as shipping occurs AFTER the order is processed. Choosing next day air does not always mean your order will be delivered the day after you place your order online. If you have special needs please call us.
In the event that any merchandise you have ordered is not in stock you will be notified of such back-order by either telephone or email. If you need to cancel due to this back-order, please call or email our shipping department with your Name, Order Number and payment information.
To inquire about the status of your order please email or call us at 1-800-247-8753 (locally in Brunswick, GA 912-265-8303), or fax us at 912-262-6074. If you purchased online you received an email wit a hlink which will tell you the status of your order.
Order Tracking: Request from us an order tracking number , then enter it in the UPS Tracking page. It will give you the status of the shipment of your order. Our shipments are primarily through UPS. Our standard shipping is Ground, 3 day, 2 day or overnight.
In the event that any merchandise you have ordered is not in stock, you will be notified of such back-order by either telephone or email. If you need to cancel due to this back-order, please call or email our shipping department with your Name, Order Number and payment information.