Refund policy

Customer Service and orders by phone 9am-5pm est Mon-Fri.

Retail Store hours 9am-7pm est. mon-thurs, 9am-5:30 pm Fri, 10am-2pm Sat, Closed- Sunday

Returns / Exchanges / Cancellations Policy

At Sally’s Cop Shop, we are committed to your satisfaction. We stand behind the quality of our products and will gladly refund or replace any defective item, as well as most non-defective items, according to the policy below.

Return Authorization

All returns and exchanges must be pre-approved.
Please contact our Shipping Department before sending your item back:
📞 912-265-8303
📧 scopshop@sallyscopshop.com

 

You may also complete the Returns Form located on the back of your receipt.
When returning your package, clearly mark “RETURN” on the outside of the box to ensure proper processing.

Returns

  • We will issue a full refund for any non-clearance item returned in original, unworn condition (less shipping charges).
  • You must contact us within 7 days of receiving your order to initiate a return.
  • Items must have original tags attached and show no signs of wear, damage, or alteration.
  • No returns will be accepted for:
    • Customized items (with names, locations, or agency logos/lettering)
    • Decorated Prestige brands such as 5.11, Under Armour, Vertx, Propper, and First Tactical products
    • Clearance or final sale items
    • Leather or apparel items that have been worn or show use

Exchanges

  • We will gladly exchange any non-clearance item in original condition (shipping charges not included).
  • You must contact us within 7 days of receiving your order to arrange an exchange.
  • No exchanges or cancellations are accepted for items customized with names, locations, or agency logos/lettering.

Defective Items

We take pride in the high quality of our products.
If you receive a defective item:

  • Contact us within 7 days of receipt.
  • We will provide a replacement at no additional charge (including shipping).
  • If a replacement is unavailable, we will issue a full refund.
  • All approved returns will ship via UPS Ground, unless otherwise arranged.

Cancellations

  • Orders must be cancelled within 24 hours of placement.
  • If your order has already been processed, a 20% cancellation fee may apply.
  • All cancellations must be submitted in writing and include your name and order number.
  • Custom or personalized items cannot be cancelled once production has begun.